About this application:
If the applicant is enrolled in a package course the application for withdrawal will be transferred to the provider of the student’s principal course for determination. If the principal course provider’s determination is in the negative the application for withdrawal from the APIC feeder courses will similarly be rejected and the student will be notified, such notification including advice relating to the right to and mode of submitting an internal appeal. If the principal course provider’s determination is to approve withdrawal, the application for withdrawal from the APIC feeder courses will be approved and the student will be informed.

Applications for withdrawal from the APIC courses and refunds will be processed within two weeks (ten working days) and, if successful, progressed with recommendations to the Accounts Manager for determination of the refund application. Applications may be made for the refund of fees and charges on the ground of exceptional circumstances which provide compassionate and compelling reasons for withdrawal from a course. Such applications will be considered on a case by case basis.

All applications for a refund will be determined by the Accounts Manager and will normally be processed within twenty working days (four weeks) of the application being made. Where this is not possible the student will be informed. On determination of the application, the student will be informed in writing and, if the determination rejects a full refund, information will be provided informing the student of their right to make an internal appeal against the decision and the means of submitting such an appeal. If a student is not satisfied with the outcome of an application for a refund of fees, the student may appeal within 20 working days (four weeks) by submitting a completed on­line student appeal form with full supporting documentation to the Accounts Manager.

All internal appeals relating to the refund of fees, will normally be processed by the Accounts Manager within twenty working days (four weeks) of the appeal being made. Where this is not possible the student will be informed. On determination of the appeal the student will be informed in writing and, if the determination rejects the appeal, the student will be informed of their right to, and the means of submitting an external appeal to the Overseas Student Ombudsman. All approved refunds will be paid within two weeks (10 working days) of their being approved.

Refunds will be made in Australian dollars and the College reserves the right to make refunds payable in the country of origin. Agency fees, if applicable, will not be refunded. Where an international student requests that the refund is made payable to a relative or other person in Australia, this will only be granted if documentary evidence provided proves that the relative or other person actually paid the tuition fees.
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